Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

At SERVPRO of Southwest Dallas, we want to make sure we have a complete understanding of the extent of damage to your home or place of business before we begin the restoration prosses. We start our process by having one of our highly trained professionals perform a detailed inspection of your property. During the inspection, they will try to identify the source of the water (if not yet determined), identify the type of water, the extent of damage and any potential safety hazards that may exist. Once this process is complete we can begin getting your property back to prime condition.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction