What our Customers say...


I was very cautious coming into this experience as the previous reconstruction company left me high and dry but I left extremely happy and impressed.  Not only did they get to my house quickly to assess what needed to be done but once I gave the go ahead they were in my house quickly to knock it out with a number of guys.  This SERVPRO location definitely restored my faith!

My girlfriend and I had some roof issues that caused water leakage into our house and some mold.  SERVPRO got onsite quickly and came back with a plan.  They moved forward and took care of it in no time at all.  We are very thankful.

This SERVPRO location was great.  I called about getting my ceiling inspected due to a AC leak in the attic.  Their office was close by and even though they were very busy, they had someone stop within the hour.  They used several different tools to check out my ceiling, including a thermal camera which was really neat.  They were very professional and knowledgeable.  I would highly recommend them!

We had a washing machine pipe issue that flooded part of our garage but mainly flowed through the wall into our living room.  This was the second time in the last year that we have had to call a mitigation company.  The first time was after the February Freeze in2021.  We wish we had known about SERVPRO of Southwest Dallas then.  They were fantastic to work with.  They were knowledgeable, overcommunicated and had clean equipment that actually worked.  We would highly recommend!

He (Shane) did a great job and made us feel comfortable. The customer service was great and he went above and beyond. He explained everything to us and what the issues were.

I knew I was in good hands from my initial call about a possible mold problem - so easy to talk to and understand their process - super prompt and efficient in coming and fixing the problem!

We hired SERVPRO of Southwest Dallas to handle water remediation. The project manager Shane kept track of everything and all within the scope of work with Allstate insurance. I never want to experience water damage again, but if you need a reliable contractor who is true to their word, call SERVPRO of Southwest Dallas.

The was a fire in my condo building and my unit suffered from smoke smell/damage. They went above and beyond in every aspect of the job. They got to work on my unit faster than the unit across the hall from mine - that actually had the fire and was using a different company. Extremely professional, punctual and let me know what they were doing and why every step of the way. They will be my first call if I ever need damage control again. I cannot say enough great things about them.

Very helpful with getting items we had damaged in a fire cleaned/restored. They were able to salvage pretty much everything and none of the cloths had any sort of smoke or fire smell. Very satisfied with everything

Awesome team of professionals. They know what they are doing, and trust them when they say "We'll take care of you".

They are great. Wore a mask and was conscience of distance the whole time whole still being friendly and warm. He was honest about the situation and very obviously was trying to help us solve the problem and not sell us a service.

Their team was able to quickly give an assessment on what was needed for our business to be as safe as possible during the Coronavirus / COVID-19 outbreak.  The SERVPRO of Southwest Dallas techs have been treating our high traffic areas several times per day with CDC recommended and EPA registered disinfectants while following the proper protocols, and we are happy that they have been able to help us in these uncertain times!  

Our home in Irving had a roof leak that caused water damage to our ceiling and walls, and SERVPRO of Southwest Dallas was onsite quickly to place their equipment and start the drying process.  They were very helpful in dealing with insurance as well!

I live in South Dallas, Oak Cliff, and they were on site quickly to look at the fire damage to my home and contents.  They also helped walk me through the insurance process and paperwork.  I would recommend them when restoration is needed. 

I live in the 75208 area near downtown Dallas and Bishop Arts, and the team at SERVPRO of Southwest Dallas did an excellent job of extracting the standing water and drying out the water damage in my house when my water heater burst.  They are the best around!

SERVPRO of Southwest Dallas helped us out our after some storm damage to our Irving home.  They were great at communicating with us throughout the process.

They did a great job helping our Oak Cliff / Bishop Arts business get back in business quickly after a fire shut us down.

These guys are great. They did a great job fixing my sister’s home after she had some water damage.

  I can't say enough about Shane, Tyler, and crew. I am a realtor and one of my customers had a pipe burst in their master bathroom when they were selling the house. SERVPRO of Southwest Dallas was there very quickly. They dried out the house and had great communication throughout the entire process. I would highly recommend!  

Thank you to Shane and Tyler for an amazing job. All the information you shared with us was so helpful. I would highly recommend.

SERVPRO did a great job of quickly coming and doing mold remediation! Very flexible and professional. Tyler and Shane did a fantastic job of keeping me in the loop and were really pleasant to work with.

Great service, good people. I'll use them again and again! Shane and Tyler were amazing!

I'm a real estate developer in Dallas. There's no one else I'll ever use again other than Shane and his team. Really great staff - communicate very well, are very timely, and do what they say they're going to do.

I highly recommend this company. Tyler and Shane actually just left my house. We had a sewage leak in the backyard. It is all cleaned up now, they did a wonderful job. They cleaned the carpets as well, I feel so much better now. Both are super nice, very easy to work with. Prices are very reasonable. They are very willing to work within your budget to get you taken care of. I would highly recommend them to anyone I know that needed all the services they offer. Very good to know they are available 24/7 for emergencies.

They are very courteous and knowledgeable. I would highly recommend.

We had a bathroom leak that they fixed. Very good communication throughout the process - the entire process. They also followed up afterward.

They were very knowledgeable and knew exactly what to do.

If you're calling SERVPRO, you're in a tough spot. Shane and Tyler were the best. Courteous, kind, friendly, professional and understanding. I couldn't have asked for a better clean up crew.  I'm recommending them to any and everybody.

The SERVPRO of Southwest Dallas team was onsite very quickly to help when my business flooded, and they were great at communicating throughout the process.

I was out of town -- had to rush out after I noticed some leaking into my home and down my wall. Shane and crew took EXCELLENT care of me and kept me informed EVERY step of the way. Would recommend their operation every day and twice on Sunday!

They are very courteous and knowledgeable. I would highly recommend.

They were very knowledgeable and knew exactly what to do.

We had a bathroom leak that they fixed. Very good communication throughout the entire process. They also followed up afterward.

Very professional Dallas local business. My child flushed his pajamas down the toilet and it ended up flooding 1/4 of the house. They didn't hesitate to get the job done. Everything looks good as new. Thanks, SERVPRO of Southwest Dallas.

Thanks, SERVPRO of Southwest Dallas, Texas!! These guys came to my office building at 5 am with an entire crew to clean up the water damage. They handled and dealt with the property insurance to get the job expedited. Our Dallas office is back in business thanks to SERVPRO of Southwest Dallas.

This water damage restoration company in Dallas helped out my aunt and I wish to thank them. There was a huge flood over by the corner of Alaska and Georgia Avenue which destroyed my aunt's property. Not only was there water damage but mold had set in.

My aunt, who is deaf, had me look up some water damage restoration companies in Dallas. nobody answered the call except for this SERVPRO of Southwest Dallas.

From the operator on the phone to the technicians that arrived to start the damage cleanup...everyone was professional. My aunt Beverly was also worried about dealing with her property insurance, but this SERVPRO of Southwest also helped her out. We had no issues with the water damage repairs and her insurance was taken care of. Thank you to your team.

They knew the insurance company's procedures and were able to deal with them directly, when necessary, which made the process much easier when my house was flooded.

Great experience! Shane was courteous, explained the process in detail, and completed the work within the expected timeline. I appreciate when people show up on time and deliver what was promised. Would use them again!

"Provided quality and honest solutions - Great experience!"

Just 5 Stars!

They did an amazing job and will do the same for you!!

I cannot get over how fast professionals arrived at my home in the middle of the night. So grateful for the incredible work you do. I plan to refer your team to all my friends.

I am grateful for the repair and restoration work your team did when my house got flooded. Cannot thank you enough for the fine finished job and no mold or smells.

I did not know if my business would recover from the flood, but now I cannot even tell that our building was ever damaged. Your team is the best in Dallas.

Our kitchen fire needed fast cleanup and soot removal, and your team was there so fast to get started. Excellent work and there is no stink.

Your team worked constantly to dry out my water damaged home, and I am happy to see such advanced tools at work to make it efficient and cost-effective. Very, very professional.

We never worried when your SERVPRO team began working on our storm damaged home. We are new to Dallas, but we could tell your professionals were experienced right away.

When my pipes burst, your experts arrived so fast to get rid of the water and clean up the mess. I will recommend your services to everyone.

Your restoration team helped my family in such a traumatic time. If anyone I know deals with a fire, you are the professionals I’ll recommend.

When our Dallas building was damaged, your restoration experts worked all night long to get our company back up and running fast. Thank you.

Your SERVPRO team went above and beyond protecting family heirlooms from the water damages. We can pass these along to our children now, thanks to you.

You cannot serve hungry patrons with a fire damaged dining room. Thank you SERVPRO for your fast response and excellent work. No one went hungry!

We were so worried when our roof became damaged during a storm, but your team arrived immediately to board up the damage and repaired all of these damages within days. Amazing.

After our home caught fire, we thought things could never be the same. But your SERVPRO professionals are the real deal and worked tirelessly to return our home to us.

You lived up to your slogan when you restored my property. It actually is "Like it never even happened." because I cannot tell where it did. I am one happy Dallas guy.

Thanks to the fast response of your team, drying went quickly and our home has never looked better. My mom recommended your company, and she was right.